Haptics and Mouse

[Essbee88]

Hi! My mouse runs renegade all over my screen and the touchpad does not work 70% of the time. Anyone else have this issue?

[Deep_World]

Hi 

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this.

To better understand the issue, could you please provide a few more details?

1. What is your exact HP laptop model and operating system?
2. Are you using the built-in touchpad, an external mouse, or both?
3. Did this issue start suddenly, or after a software update, driver change, or accidental drop?
4. Does the cursor movement happen on all surfaces, or only certain ones?

Here are a few troubleshooting steps you can try:

1. Restart Your Laptop
   • Sometimes a simple restart can resolve temporary glitches in the drivers or software.
2. Check Touchpad Settings
   • Go to Settings → Devices → Touchpad (or your laptop’s touchpad control panel).
   • Ensure the touchpad is enabled and adjust sensitivity settings to see if that improves behavior.
3. Update or Reinstall Drivers
   • Open Device Manager → Mice and other pointing devices.
   • Right-click your touchpad or external mouse → Update driver.
   • If that doesn’t help, try uninstalling the driver and restarting the laptop so Windows reinstalls it automatically.
4. Test External Mouse
   • Disconnect any external mouse to see if the touchpad behaves normally.
   • Alternatively, try a different external mouse to rule out hardware issues.
5. Check for Surface or Interference Issues
   • For wireless mice, replace batteries and avoid reflective or metallic surfaces that can affect tracking.
6. Run Windows Troubleshooter
   • Go to Settings → Update & Security → Troubleshoot → Additional troubleshooters → Hardware and Devices.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World