Have a video meeting in AM. During test it said Camera not found. Any help?

[Arptcop1]

I have a video meeting in the AM. During a test it said that my camera was not found. My computer tells me that my camera is unavailable. Is it turned off for some reason. There is no privacy switch on my computer that would shut it off manually. Anyone have any help. I've tried troubleshooting and even went through Microsoft. They said it was a hardware issue not a software issue. Anyone have any help?

[Elohi_NR]

Hi @Arptcop1

Welcome to the HP Support Community.

I understand that you are facing issues with the webcam. I'd like to help!

Please follow the document here and see how it goes. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[arptcop]

I had already tried the solutions regarding the webcam privacy switch nor is there a webcam shutter key. I know my computer has a camera because I have used it before for a previous video conference. I have tried several times to restart my computer and it does not help. I have no idea how my camera ended up being shut down or whatever happened to it. 

[arptcop]

And of course you have to know that this happened after the warranty ran out on my computer and I neglected to get the extended warranty. Go figure. I have a feeling I am going to end up having to buy another computer and get everything switched over. 

[Elohi_NR]

Hi @arptcop,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!