Having issue with touchpad on hp stream 11 notebook pc

[abcd123489344]

I have hp stream 11 d023tu notebook pc. When the laptop was new ,then the touchpad works properly, but after few updates the touchpad not works at all. I tried to turn or toggle the touchpad on from both the settings and device manager but from both sites the touchpad option was not there. I have also tried trobleshooting for that but nothing improves. 

[VikramTheGreat]

Hi @abcd123489344,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed info. The issue you're facing with your HP Stream 11-d023tu Notebook PC—that the touchpad stopped working after Windows updates, and no touchpad option appears in Settings or Device Manager.
 

Here’s a step-by-step guide to help you resolve it:

1. Try the Touchpad Toggle Shortcut

• Press Fn + F6 (or Fn + F5) — look for a key with a touchpad icon.
• This may have accidentally disabled the touchpad.

2. Enable Hidden Devices in Device Manager

1. Press Win + X → Device Manager.
2. Click View > Show hidden devices.
3. Expand Mice and other pointing devices.
4. If you see a HID-compliant touchpad or Synaptics, right-click and choose:
   • Update driver → Search automatically.
   • If that fails, choose Uninstall device, then restart your laptop.

3. Perform a Hard Reset

This clears any miscommunication between hardware and software:

1. Power off the laptop.
2. Unplug the charger.
3. Press and hold the power button for 15 seconds.
4. Reconnect the power and turn it on.

4. Check BIOS Settings

• Restart and press Esc, then F10 to enter BIOS.
• Look for the Internal Pointing Device or Touchpad under Advanced.
• Make sure it’s enabled.
• Save and exit.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support