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Message 1 of 2
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Flag Post

Help on laptop screen returned damaged

HP Recommended
HP Notebook - 17-by1956c
Microsoft Windows 10 (32-bit)

I sent my laptop in for a screen issue. I had sent pictures showing how it looked like an air bubble. You, HP informed me it was customer damage, and it would be over $400 to repair. I denied services and you sent me the computer back.. However your technicians broke  sent my laptop in for a screen issue. I had sent pictures showing how it looked like an air bubble. You, HP informed me it was customer damage, and it would be over $400 to repair. I denied services and you sent me the computer back.. However your technicians broke the plastic screen protector going around the outside screen right by the camera and the computer refuses to turn on now.... Im very upset.

Can anyone help me in any recourse I may have? Before I only had to replace the screen..Now I have to replace the outer covering and they have to figure out why it isn't booting up. Costing me a lot more money.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Cmccarthy9

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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