Hi i ve recently purchased the envy x360 laptop and i m having trouble with the keyboard.Specificaly

[Tasos648293732]

Hi i ve recently purchased the envy x360 laptop and i m having trouble with the keyboard.Specificaly when i use it in tent mode because even though the keyboard is supposed to lock when i switch modes it only does so half the time.The other half i have to restart the laptop and hope that it disables the keyboard that time.Can i fix this somehow or is there at least some way to lock the keyboard manually ?

[The_Fossette]

@Tasos648293732

I reviewed your post and I understand that the keyboard is not disabled when you use the computer in tent mode.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as switch to 'Tablet/Tent mode'. To access it go to the following menu items:

Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
 

Some of the users who had the similar issue have mentioned in some forums that the issue is fixed by adjusting the angle of the tablet. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. So, to turn the keyboard back on and to go to laptop mode try tilting the whole laptop towards you slightly and check.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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