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02-19-2023 01:19 PM
My Hp Envy laptop’s (13t-ba000) left hinge disengaged, and got stuck to the front bit apparently. When i tried to lift the screen, the restraint caused the screen to crack. Interestingly the machine doesnt seem to turn on although power cable is plugged in. There was no evidence until this point re. a battery issue either.
out of warranty, and a local shop wanted to charge me £600 for a screen replacement - dont seem trusthworthy either.
your help would be appreciated
02-20-2023 08:54 AM
Welcome to the HP support community.
I understand that you are getting hinge issues with the notebook, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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