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HP Recommended

Ok, so I did a driver update on my AMD Radeon(TM) RX Vega 10 Graphics card via the device manager

the device manager found a new driver and installed it automatically well I did a system reboot and

now the colors on my screen are all messed up. I've tried rolling back the driver, uninstalled the driver

and it's still the same. Any suggestinons on how to fix this?

 

Here's the error reportt

Driver Management concluded the process to install driver u0349325.inf_amd64_ed19c32f635f480e for Device Instance ID PCI\VEN_1002&DEV_15D8&SUBSYS_85B3103C&REV_C1\4&98C7E10&0&0041 with the following status: 0x0.

 

 

Device PCI\VEN_1002&DEV_15D8&SUBSYS_85B3103C&REV_C1\4&98c7e10&0&0041 had a problem starting.

Driver Name: oem51.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdkmdap
Lower Filters:
Upper Filters:

 

Device PCI\VEN_1002&DEV_15D8&SUBSYS_85B3103C&REV_C1\4&98c7e10&0&0041 was configured.

Driver Name: oem56.inf
Class Guid: {e2f84ce7-8efa-411c-aa69-97454ca4cb57}
Driver Date: 11/27/2019
Driver Version: 26.20.11008.4009
Driver Provider: Advanced Micro Devices, Inc.
Driver Section: ati2mtag_Picasso
Driver Rank: 0xFF0000
Matching Device Id: PCI\VEN_1002&DEV_15D8&SUBSYS_85B3103C&REV_C1
Outranked Drivers:
Device Updated: true
Parent Device: PCI\VEN_1022&DEV_15DB&SUBSYS_00001022&REV_00\3&11583659&2&41


Problem: 0x15

 

 

 

1 REPLY 1
HP Recommended

@rich18252  you may want to perform a colour calibration to get the screen into your preference:

Before you start, make sure your monitor has been on for at least half an hour, so it's warmed up properly, and clean your monitor.
 

1. Right-click on the desktop and select Display settings
 

2. Click "Advanced display settings" at the bottom of the settings window.
 

display settings advanced

3. Verify that your monitor is set to the recommended, native resolution. If it's not, set it to the recommended resolution at least for this calibration process.
 

display settings resolution

 

4. Click "Color calibration" at the bottom of the advanced display settings window.
 

display settings color calibration

5. Click Next to start the colour calibration.
 

calibration1
 

The wizard will walk you through adjusting your colour settings. You'll:

  • Set the display to the factory default colour settings, if your monitor allows you to do that
  • Adjust your display's gamma to match a sample image

    calibration gamma
     
  • Adjust the brightness and contrast

    calibration brightness

Adjust the colour balance

calibration balance

6. 
At the end of the wizard, click Finish to save your settings.
 

calibration finish

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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