How do I get my 18 month old HP Pavilion x360 - 15-cr0051cl hinge repaired that is cracking the case

[Teddyk42]

The right hinge is causing the case to crack and the lower right corner of the screen to pop out.  This computer has never been dropped..

[Echo_Lake · Accepted solution]

@Teddyk42

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Teddyk42]

THERE IS NO OPTION TO START A CASE, THE WARRANTY EXPIRED IN JUNE,.i NEED AN OPTION OTHER THAN THE VIRTUAL AGENT

[Echo_Lake]

@Teddyk42
Thank you for posting back. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Claire56]

I have the same problem, tried contacting Hp but because bought through a retailer they offered absolutely not help or support, can't even order a replacement part anywhere. Common problems with Hp. 

Ridiculous that there's no help or way of getting it repaired n the uk.