cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Teddyk42
New member
2 1 0 0
Message 1 of 5
174
Flag Post

Solved!

How do I get my 18 month old HP Pavilion x360 - 15-cr0051cl hinge repaired that is cracking the case

HP Recommended
HP Pavilion x360 - 15-cr0051cl
Microsoft Windows 10 (64-bit)

The right hinge is causing the case 20210106_125652.jpg20201228_220452.jpg20201228_220619.jpgto crack and the lower right corner of the screen to pop out.  This computer has never been dropped..

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
25,586 25,522 1,194 1,235
Message 2 of 5
Flag Post
HP Recommended

@Teddyk42

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
25,586 25,522 1,194 1,235
Message 2 of 5
Flag Post
HP Recommended

@Teddyk42

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Teddyk42
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

THERE IS NO OPTION TO START A CASE, THE WARRANTY EXPIRED IN JUNE,.i NEED AN OPTION OTHER THAN THE VIRTUAL AGENT

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
25,586 25,522 1,194 1,235
Message 4 of 5
Flag Post
HP Recommended

@Teddyk42
Thank you for posting back. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Claire56
New member
6 6 0 0
Message 5 of 5
Flag Post
HP Recommended

I have the same problem, tried contacting Hp but because bought through a retailer they offered absolutely not help or support, can't even order a replacement part anywhere. Common problems with Hp. 

Ridiculous that there's no help or way of getting it repaired n the uk.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation