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Disgusted4488
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Message 1 of 2
164
Flag Post

How do you get HP [edit]a product with a faulty part

HP Recommended
Envyx360

Left hinge broke on Envyx360. When it broke, it cracked the corner of the screen. HP was no help as it is 3 months out of warranty. They said their non-warranty staff is not working due to COVID? The rep just kept repeating themselves, offering no assistance. When I searched the topic, it seems to be a common issue. So, why would they not stand by their product or recall it? How do you get them to help you? Do I need to turn them into the BBB? I am no working because of COVID, my wife is a nurse in a hospital, and my daughter was trying to finish her last two weeks of college from home on this computer. We are so disgusted. How do I get someone at HP to listen? Only if your product is still under warranty will they help you during the pandemic? Thanks HP for making a tough time worse for us with your faulty product and poor service. What can I do?

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1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Disgusted4488 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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