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Hp Active Pen not writing

HP Recommended
HP Pavilion 14 dh x 360
Microsoft Windows 10 (64-bit)

Hi,

I have been trying to use the HP active pen with HP Pavilion 14 dh x 360 2 in 1 laptop. The Pen is able to pair up with the lap top and the top button communicates with the laptop by snipping but I am not able to use the pen for writing anything. 

My operating system is Win 10 version 1909 64 bit.

any help would be appreciated.

thanks.

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