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Hp Active Pen not writing

HP Recommended
HP Pavillion x 360 Convertible IPS Touch Screen
Microsoft Windows 10 (64-bit)

Hi, I just bought this HP Pavilion 14 IPS touch screen laptop. I was told by the seller that it is compatible with HP active pen.

I am able to pair the HP active pen with the laptop and the buttons work but I am not able to use it for writing or drawing anything.

I am using Win 10 x 64 bit operating system

Would appreciate any support. Thanks.

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@AB1920 

 

The Pavilion might be compatible with an active stylus - it is not likely compatible with the stylus named "HP Active Pen".

That said, to find out what is happening,

We need your computer full model name or its Product Number.

Here is help to find that information:

 

Finding your Product Name, Product Number, or Serial Number

 

Please do NOT post back the serial number.

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Kind Regards,
Dragon-Fur
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Product: HP Pavilion x 360 Covertible

Model: dh0042TU

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Sorry, here are the full details:

Product: HP Pavilion x360 Convertible Laptop PC 14-dh0048tu

Product Number 6YU46PA

 

and the HP Pen I am trying to use is:

HP Active Pen with App Launch
T4Z24UT

 

thanks.

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Hi There,

 

any help on this ?

regards

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@AB1920 

Apologies - lost it in the crush...

 


@AB1920 wrote:

Sorry, here are the full details:

Product: HP Pavilion x360 Convertible Laptop PC 14-dh0048tu

Product Number 6YU46PA

 

and the HP Pen I am trying to use is:

HP Active Pen with App Launch
T4Z24UT

 

thanks.


T4Z24UT = Wrong pen

 

Two pens supported for this series / model:

HP Pen           1MR94AA

HP Tilt Pen    2MY21AA 

 

 

Open  Software and Drivers 

Open Category Driver-Keyboard, Mouse and Input Devices

 

 

Driver / Information for HP Pen >> select HP Pen Control Application >  click "Learn More"

Driver for HP Tilt Pen >> select the driver for your version of Windows 10 HP Tilt Pen >>

 

References

 

 

 

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion x360 Convertible Laptop PC 14-dh0048tu

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
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many thanks Dragon

is there a reference document which shows the compatibility of various HP pens with HP laptops.

I have an HP Elite book 360 laptop as well and wandering which pen would be compatible with that. This pen is certainly not working for both the laptops.

Regards

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