Hp Envy 360 13.3 Inch model Hinge/screen broken

[NitishNick]

I have a HP Envy 360 13.3 inch screen  laptop.

The hinges came out suddenly when I was  closing the screen side which also broke my laptop screen.

I just want to know what type of manufacturing flaw is this as I can see all over the internet and why does HP being such a renowned company has not done anything for it.  Such a classic and costly laptop which has only been used by me never has it fallen. But still its really disturbing. And now the repair is too costly.

Its already out of warranty. What can ve done now.

[A_Gayathri]

Hi @NitishNick, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 360 13.3 Inch model Hinge/screen broken. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support