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J-mate
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Hp Pavilion Not registering HP Active Pen

HP Recommended
HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

Hello!

 

I've recently bought a HP active digital pen to go with my HP pavilionx360 convertible laptop, but the laptop does not react to the pen at all, I've tried finding it as a device and it couldn't.

 

As a bit of trouble shooting, I tried using my friend's HP pen (not the active digital model but i don't know the model name) on my laptop to no avail, it was able to detect it via blue tooth but didn't respond to it at all. Next I tried my pen on his laptop which it immediately responded to, so I know it's not either of the pens but my HP pavilion laptop that seems to have trouble syncing with the pens. I've re-installed the HP pen control app, and have tried re-installing drivers including BIOS but it still doesn't respond to the pen.

 

Any ideas?

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