Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Hp Pavilion Not registering HP Active Pen

HP Recommended
HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)



I've recently bought a HP active digital pen to go with my HP pavilionx360 convertible laptop, but the laptop does not react to the pen at all, I've tried finding it as a device and it couldn't.


As a bit of trouble shooting, I tried using my friend's HP pen (not the active digital model but i don't know the model name) on my laptop to no avail, it was able to detect it via blue tooth but didn't respond to it at all. Next I tried my pen on his laptop which it immediately responded to, so I know it's not either of the pens but my HP pavilion laptop that seems to have trouble syncing with the pens. I've re-installed the HP pen control app, and have tried re-installing drivers including BIOS but it still doesn't respond to the pen.


Any ideas?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation