Hp Tilt Pen Not Working

[rockingmeister]

 I am having an issue where the Hp Tilt pen is not able to draw anything on the screen.

My Laptop model  is: https://support.hp.com/us-en/document/c04851923

My pen Model is: https://store.hp.com/us/en/pdp/hp-tilt-pen-p-2my21aa-abl-1

The pen connects successfully to bluetooth and works fine in the presentation mode.

But whenever i try to draw something on InkWorkspace or OneNote, it does not do anything.

Any help is much appreciated

[The_Fossette]

@rockingmeister

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with switchable graphics.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04706945

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[rockingmeister]

I did go through the article and I understand not all laptops support the pen capability. But before I even purchased the above mentioned pen from hp. I checked with customer support and they said it is compatible with my laptop and should work just fine.
I understand they would not have mentioned the full compatibility. Can you confirm if my laptop mentioned above supports the full capability of the pen model mentioned above as well. Thank you for taking time to answer my question.

thanks

Vijay

[The_Fossette]

@rockingmeister,

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!