Hp envy x360 cracked screen from bottom right due hinge broken from inside

[saikaushik_03]

I was working on my hp envy x360 convertible touchscreen this evening where I had to respond to the door bell so I put down the laptop on my bed to attend it. As soon as I returned and took the laptop in hand I noticed that the right bottom side of the screen has popped out. When I tried to move the screen to check it started getting worse and the screen cracked. Can the ho support team please guide me in this regard

[Nal_NR]

Hi @saikaushik_03,

Welcome to the HP Support Community. 

I understand that you are facing issues with a cracked screen. I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

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