Hp laptop screen turned black while led lights are on but the battery one blinks.

[Amir36]

Subject: Blank/Black Display with Blinking Orange Battery LED on HP Elitebook 8460p

Dear HP Support,

I hope this message finds you well. I am writing to report a persistent issue with my HP Elitebook 8460p laptop. When I attempt to turn on the laptop, the display remains blank or black, with no visible content or backlight. While the LED lights indicating power and other functions appear to be functioning properly, there is a specific problem with the battery LED. Instead of remaining steady or displaying the normal charging status, the battery LED light blinks continuously in an orange color.

I have tried performing a hard reset, disconnecting the power adapter, removing the battery, and holding down the power button for approximately 30 seconds. However, this did not resolve the issue.

I wanted to bring this issue to your attention and seek your guidance and assistance in resolving it. I believe it could be a hardware-related problem, possibly involving the internal components responsible for powering the display or a fault with the battery. Alternatively, it could be a firmware or software issue causing the laptop to fail to display anything upon startup.

I kindly request your expertise and advice on the next steps to diagnose and rectify this problem. If necessary, I am prepared to bring my laptop to an authorized HP service center for professional assistance. However, I wanted to reach out to you first to explore any potential solutions or troubleshooting steps that I may have missed.

I greatly appreciate your prompt attention to this matter and look forward to your guidance. Thank you for your time and support.

Sincerely,

Enayat