cancel
Malcolm2016 Student
Student
1 0 0 0
Message 1 of 2
97
Flag Post
HP Recommended

Hp notebook pc dv6 6c77sa

Pavilion dv6 6c77sa
Microsoft Windows 10 (32-bit)

Hello HP experts,

 

Please can you help me as I have forgotten by login password and my account is now blocked. I do not have a password rescue disk and would not want to erase my notebook files by factory reset. My finger print biometric login does not work either.

 

Is there any way I can still login and work on my notebook as before without losing any of my personal files and data?

 

Any advice much appreciated. Many thanks.

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
3,320 3,302 178 337
Message 2 of 2
64
Flag Post
HP Recommended

Hp notebook pc dv6 6c77sa

Hi@Malcolm2016,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Account locked, forgotten password. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try the steps below and check if that helps.

 

http://hp.care/2eyAilp

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation