10-24-2016 02:12 AM
Hello HP experts,
Please can you help me as I have forgotten by login password and my account is now blocked. I do not have a password rescue disk and would not want to erase my notebook files by factory reset. My finger print biometric login does not work either.
Is there any way I can still login and work on my notebook as before without losing any of my personal files and data?
Any advice much appreciated. Many thanks.
10-24-2016 01:20 PM
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Account locked, forgotten password. Is that right?
Thank you for sharing the issue details. I would like to help you.
I recommend you try the steps below and check if that helps.
Hope this helps. Let me know for more.