Malcolm2016 Student
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Hp notebook pc dv6 6c77sa

Pavilion dv6 6c77sa
Microsoft Windows 10 (32-bit)

Hello HP experts,


Please can you help me as I have forgotten by login password and my account is now blocked. I do not have a password rescue disk and would not want to erase my notebook files by factory reset. My finger print biometric login does not work either.


Is there any way I can still login and work on my notebook as before without losing any of my personal files and data?


Any advice much appreciated. Many thanks.



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Hp notebook pc dv6 6c77sa



Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.


To have the best experience on HP forum, visit our HP Forums Guide to know more.


Account locked, forgotten password. Is that right?


Thank you for sharing the issue details. I would like to help you.


I recommend you try the steps below and check if that helps.


Hope this helps. Let me know for more.


Happy posting.




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