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Aldrich2307
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Hp omen 15 (2020)...White spot

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Hp omen 15 (2020)
Microsoft Windows 10 (64-bit)

A white spot has appeared on my screen out of nowhere... I used my laptops very careful...n ders no physical damage.... The white dot is quite obvious...can i get my laptop screen replacement?  Its just 6 months old... purchased in  the US...

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Echo_Lake
HP Support Agent
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@Aldrich2307

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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