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50CentPC
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Solved!

Hp pavilion x360 14-dw convertible screen cracks randomly

HP Recommended
HP Pavilion x360 Convertible Laptop PC 14-dw1000 (1W803AV)
Microsoft Windows 11

I have this hp laptop I got in January 2021 and I have used this laptop for like a year and the screen started cracking for no reason as I never dropped it. I am not happy as I only used this for a year and don't know why it could crack so easily. 

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Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,468 1,553
Message 2 of 2
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@50CentPC

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook screen is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Note- With the standard one-year limited warranty, you will be covered for the repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,468 1,553
Message 2 of 2
Flag Post
HP Recommended

@50CentPC

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook screen is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Note- With the standard one-year limited warranty, you will be covered for the repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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