Hp pen not working

[Muskan_18]

HP Envy x360 16 inch 2-in-1 Laptop is the device which i am using 

the problem that i am facing is that its pen is not working properly like if i am charging its showing amber color for past 2 hrs not white color. a pen cant take more than 1 hr to charge also its not compatible with the hp pen control please help me to solve this problem  

[banhien]

@Muskan_18 

What is your machine ? Does it ACTUALLY support a pen ?  Please use the following way to find out

           https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Basically-i-wanna-buy-a-stylus-p...

Regards.

[Muskan_18]

it does says that it supports with 10 touch points

[banhien]

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@Muskan_18 wrote:

it does says that it supports with 10 touch points

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@Muskan_18 

That means NO pen, can you see the second part on my post ?

Regards.

[Muskan_18]

What do you mean by no pen 

I said that it has pen with 10 touch points

[banhien]

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@Muskan_18 wrote:

What do you mean by no pen 

I said that it has pen with 10 touch points

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@Muskan_18 

You said before

   it does says that it supports with 10 touch points

No pen at all. Did you read my previous reply ? There are 2 parts, your machine is on the first part.

Regards,

[samsularif]

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@banhien wrote:

@Muskan_18 

What is your machine ? Does it ACTUALLY support a pen ?  Please use the following way to find out

           https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions-Tubidy/Basically-i-wanna-buy-a-stylus-pen-for-my-pc-and-idk-if-it-d/td-p/9081987

Regards.

BH

Thanks for the link @banhien! It’s a great way to check pen compatibility before making a purchase.

[Muskan_18]

sir 

so you are trying to tell me that my laptop do not supports a pen 

but it says pen and 10 touch points 

please tell me the procedure what should i do