10-07-2016 11:09 PM
Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one also it has the same fault, any recomendations of what should i do?
10-10-2016 09:25 AM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I understand that the touch is getting registered automatically without you touching the screen on your laptop.
Please try the steps mentioned below.
Go to Control Panel ->Choose Power Options -> Choose what the power button does -> Change settings that are currently unavailable -> Uncheck the box labeled [ ] Turn on fast startup (recommended) -> Save Changes -> Reboot
Also, Check if any keys are stuck inside the keyboard.
If the above steps do not fix the problem. Please provide the serial number and product number of your laptop in a private message.
I will get you the updated drivers for your laptop.
Have a great day!
I am an HP Employee