• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎03-29-2023 10:35 AM - last edited on ‎03-29-2023 06:50 PM by Retired

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W5AV)

I am on my 3rd HP lap top in 3 years.  After this last replacement, I was told they were giving me an extension on the warranty on 3/21/22.  Now I am having issues with the battery on this one and it keeping a charge.  Also, another issue with the power button.  When I called customer service, they were not empathetic or willing to assist me because to them the warranty expiired on 3/21.22.  Beyond frustrated at this point and am considering switching brands. I've stayed loyal to HP, but this was just a slap in the face.

 

Let me know if you have any questions.

 

Kind Regards,


Tyler

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.