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cooperator
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I am sometimes faced with an issue freezing the screen display

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Example: Pavilion dv6
Microsoft Windows 10 (64-bit)

Hi Everyone

 

My Windows is Windows 10, version 1903, Build: 18362.778.

 

I have this issue even with the older version of Windows 10.

 

When I slide the screen forward and backward, sometimes I see the graphics adapter is not responding and the screen display is being frozen. That is, I cannot see anything clearly or move the cursor of the mouse.(screenshot below).

The screen display is frozen1The screen display is frozen1The screen display is frozen2The screen display is frozen2

 

When I slide the screen forward and backward then everything is back okay. It's not a continuous issue, and but it's annoying. Moreover, when my HP laptop is loading, I even cannot see the screen displays the image clearly..

 

I don't know if it's a Graphics adapter-related hardware problem or it is just a software issue. So, I don't know if I'll need to disassemble my laptop, and check if the Graphics adapter is installed correctly or not. I about two times took apart my laptop by myself. So, I don't think I'll be faced with an issue disassembling it.

 

I'd very much appreciate it if you could help me.

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Lil_Boy_Blue
Level 12
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Hi

Dislike the multiple posts, however....

Does the Graphics share memory?

Run a Diagnostic?

 

HWT.png

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cooperator
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cooperator
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Repeated.

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cooperator
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Thanks a lot,

What do you mean by "Does the Graphics share memory?". I don't know if my Graphics shares memory  or not. How do I know that?Also, what does that do with the display of screen goes sometimes frozen and the screen is showing a black image with lines. 

The issue lies in

1. Whenever sliding my screen back or forward, I see that the display is going black with lines.(i.e. the screen shows a black image with lines - have you looked at those screenshots?)

2. Even when my laptop is loading into Windows, the screen is showing black. When the login window of Windows appears, I cannot see it since there is no image shown until I slide the screen forward or back.



So, after sliding the screen, I see the screen display gets back normal.

Why does, when my laptop is booting into Windows, the screen display show black with lines(Have you had a look at those screenshots?)?

 

 

Although I don't see that it is useful to run HP PC Hardware Diagnostics,  will I need to download the HP PC Hardware Diagnostics since I don't see I've it installed?

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