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Honor Student
Posts: 4
Member Since: ‎01-02-2018
Message 1 of 5 (159 Views)

I can not run MS Media player

Product Name: HP ProBook 470 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Error 0xc00db3b2 when I run ms media player for a .mp4 . I got a message codec problem. As I can see on MS support that latest media player supporting mp4 formats. Note that was non problem with my old PC from 2013.

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Member Since: ‎01-29-2009
Message 2 of 5 (143 Views)

Re: I can not run MS Media player


johnpf64 wrote:

Error 0xc00db3b2 when I run ms media player for a .mp4 . I got a message codec problem. As I can see on MS support that latest media player supporting mp4 formats. Note that was non problem with my old PC from 2013.


@johnpf64

 

HP does not own Windows and MS Media Player but based on information from Internet, WMP does not support normal MP4 files without right CODEC. Your old machine may have CODEC installed (and you may not know).

 

Please try the following setup

 

      https://videoconverter.wondershare.com/convert-mp4/play-mp4-on-windows-media-player.html

 

Regards.

BH
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Honor Student
Posts: 4
Member Since: ‎01-02-2018
Message 3 of 5 (123 Views)

Re: I can not run MS Media player

OK, thanks. I shall try this later to day. I can see WMP version 12 support mp4 (not v. 11). Maybe I got 11. 

It is brand new laptop so I think I got latest version but I shall check when I come home.

Honor Student
Posts: 4
Member Since: ‎01-02-2018
Message 4 of 5 (101 Views)

Re: I can not run MS Media player

I have a latest win10 and with WMP 12, and version 12 shall support mp4 files. It is none problem with my old laptop (2013) which have been reinstalled opsys (win10). Could it, the error,  cause of all your extra software updates (from hp support) that create conflict with Win10 and/or WMP?

Honor Student
Posts: 4
Member Since: ‎01-02-2018
Message 5 of 5 (88 Views)

Re: I can not run MS Media player

I have find out that WMP do not support MP4 (HEVC). I found a codec package that supporting this format.

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