08-25-2016 03:51 AM - edited 08-25-2016 03:54 AM
Hi, I recently got a new laptop which is a HP Probook. I cant turn the brightness up on my laptop and I dont know why. I hold down the FN button and press F6 but it doesnt turn the brightness up. I am sorry if this is a silly question but I really need help (also I know you have answered this question before but it didnt help with my problem) If you could reply soon I will be very thankful.
It also doesnt have anything to FN because I can do eveything else becasue turning up the brightness
(Sorry for any silly spelling mistakes )
08-26-2016 12:40 PM
Allow me to welcome you to the HP forums!
I read your post about problems with your new HP PC and wanted to help.
You should not be having problems with a PC this new.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP