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Top Student
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Member Since: ‎11-23-2016
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I have A HP Pavilion x360 - 13-a110dx AND the touchpad is not recognized with fresh install win10

Product Name: Pavillion X360 13-a110dx
Operating System: Microsoft Windows 10 (64-bit)

I just purchased this pc on e-bay and it had a fresh win10 install - I installed the synaptics driver from the HP web site, but the touchpad is not recognzed

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Re: I have A HP Pavilion x360 - 13-a110dx AND the touchpad is not recognized with fresh install win

I found the problem  - Microsoft store had installed SSd and installed Win !0 on laptop - but they did not connect the touchpad cable correctly - I opened the laptop & fixed the cable and everything works fine now.

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Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 2 of 3 (134 Views)

Re: I have A HP Pavilion x360 - 13-a110dx AND the touchpad is not recognized with fresh install win

Hello,

 

Please try installing this driver : http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_151122_1&swEnvOid=4192#tab3

 

Then retry installing synaptics drivers if the issue persists.

 

 

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Thank You,

GBL84

I am not an HP Employee

Top Student
Posts: 2
Member Since: ‎11-23-2016
Message 3 of 3 (127 Views)

Re: I have A HP Pavilion x360 - 13-a110dx AND the touchpad is not recognized with fresh install win

I found the problem  - Microsoft store had installed SSd and installed Win !0 on laptop - but they did not connect the touchpad cable correctly - I opened the laptop & fixed the cable and everything works fine now.

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