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HP Recommended
HP 15.6 inch Laptop PC 15-d3000 (2N8Y0AV)
Microsoft Windows 11

Can you please help me. My screen is stuck on the cover screen and does not allow me to pass to my username and the Webcam light is on

1 REPLY 1
HP Recommended

Check to see if there is a hardware problem.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

 

Do not allow any updates if disk or memory fail, especially a BIOS update.

 

If you pass diagnostics then look in the bottom right or bottom left corner of the screen or icon symbols such as why Wi-fi possibly the laptop is trying to go online to look up your credentials.

Turn off, hold down the shift key and turn back on. Keep holding the shift.

 


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