• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended

I have an issue, I'm trying to connect the laptop to an external monitor through the USB type c port using a USB c to HDMI adapter  I have tried multiple troubleshooting like updating the drivers, changing the HDMI cable, run troubleshooting, HP asissten , all different settings in the control panel, detecting etc,  ... I have tried the monitor with another pc it was working fine, I have also tried the adapter with other laptops and pc's,  with my phone, no conection issues  to the monitor  the adapter and monitor and HDMI working perfectly.

DanielPanait_0-1677170953948.png

 

3 REPLIES 3
HP Recommended

@DanielPanait 

 

What is your HP Laptop PC 15s-fq2000 (2D120AV) ?  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

model 15s-fq2031nq

HP Recommended

15s-fq2031nq

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.