GlitchMayhem Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

I have the same problem but I can't find Run Once

Microsoft Windows 10 (64-bit)
When I log in the screen turns black and I can only see my mouse and when I wait 5 hours I can see my desktop and then when I shutdown restart or sign out the home screen turns black again
HP Support Agent
HP Support Agent
12747 12732 826 1424
Message 2 of 2
Flag Post
HP Recommended

I have the same problem but I can't find Run Once



Let me take a moment to thank you for posting on the HP Support Forums. 


I read that you have HP computer and when you log into Windows, the screen turns black and only the mouse pointer is visible. The screen turns normal after a few hours. The issue repeats whenever you restart the PC. 


I would like to know the following information to assist you better:

  • Does the screen remain on before you login to Windows?
  • Did any updates happen on your PC recently after which this issue started?
  • Please let me know the exact product model no. This link will help you to find the model no:

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Device Manager

  • Expand Display adapters.
  • Under Display adapter you will see the display driver listed. Right click on it and select uninstall. 
  • Restart the laptop.
  • During the restart process, Win10 will install the display drivers.

Please feel free to reply. I will assist you further. Cheers! 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation