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‎09-03-2024 02:45 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 IDS Base Model

I just received a new hp laptop TODAY AND THE SCREEN HAS thin black lines flashing across the middle. I have restarted it with no change. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2024 07:06 PM

HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

If a component fails during the UEFI test then return it since it is under warranty.

 

If the problem occurred right out of the box then just return it

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-03-2024 07:06 PM

HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

If a component fails during the UEFI test then return it since it is under warranty.

 

If the problem occurred right out of the box then just return it

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎09-06-2024 10:20 AM

HP Recommended

Thank you. Yes it started right out of the box and has been returned. 

Was this reply helpful? Yes No
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