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jasoneaton760
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Message 1 of 2
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I shattered the TS on my HP ENVY. Should I replace it myself? How do I begin that?

HP Recommended
HP ENVY
Microsoft Windows 10 (64-bit)

I shattered the glass of the touchscreen of my HP ENVY Notebook.   It was fall apart if it didn't have duct tape holding it together.  Is it worth me putting in the time and energy to try to source out a replacement for the screen and repair it myself (of course with the help of my friends.)  Or is it wiser to take it in to the shop to have them deal with it?   Also, is it worth salvaging?   Where would I begin to find a replacement touchscreen especially when HP themselves no longer carry the item in their parts department.  Thank you so much for your help and wisdom.  

Jason Eaton
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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jasoneaton760

 

I reviewed your post and I understand that you are looking for a replacement display for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

If you are comfortable replacing the display, then you can surely go ahead and replace it. I recommend you contact support and they will assist you in ordering the display for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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