I think the videocard has a problem, the HP took my notebook 2 times in warranty but they did nothin

[Anita87]

Hello!

This is how my screen behaves, my notebook is unusable. It has warranty active, so I called HP support. They took my notebook away 2 times. First time they wrote in the service report that it was a battery check, now they write in the service report that it was a loudspeaker check. My notebook is still not working - of course. (there was a reset and a windows reinstall between the 2 services) For the second time, I put this picture printed in my notebook and sent it with the device to the service, but they still checking the sound. I'm really angry. Do you have any advice? HP experts, could one of you please call the Hungarian office? I talked to the Hungarian helpdesk many times. They said 'sorry' but it is not a solution. Thanks!

[Anita87]

Here is the photo one more time, they banned in the first round because of the timestamp.

[praveenbv]

Hi @Anita87 

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

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[Anita87]

Hi!

As I said, I did contact the HP support many times in the past two weeks. No solution. 
A have called them today too. They only said that they do not know what is happening at the service department so they can't tell anything to me. All that is happening that I get back my notebook unusable for the second time!

[praveenbv]

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

First Name:

Last name:

Country:

Case Number:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Description of the issue:

Let me know.