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Ice lake i5-1035G4 GPU throttled on battery

14-DQ1033cl
Microsoft Windows 10 (64-bit)

I have an HP 14-DQ1033cl (i5-1035G4 CPU with Iris plus) with the latest F.07 bios and drivers installed, running a new installation of Windows 10 64-bit 1909.

 

The Iris Plus GPU will not achieve maximum clock when on battery power (1050 Mhz). Instead, it is limited to 750 Mhz, even with all power profile options (including the Intel command center) set to maximum performance on battery. This appears to be a BIOS issue, and applies to all 14-DQ1XXX models with the same motherboard as me.

 

Anyone with this laptop can reproduce the issue by downloading the latest version of GPU-Z and running a GPU stress test (the one built into GPU-Z works fine... so does Furmark.... or anything else). With the AC adapter connected, the GPU will clock to 1050 Mhz. On battery, 750. The performance difference is very noticeable in games.

 

@HP - who do I contact to get a firmware engineer working on a BIOS update to correct the problem?

 

Again, latest drivers installed, new installation of Windows 10 64-bit, all power profiles set to max performance (including the Intel GPU performance options in the power control customization list and in the Intel Command Center application).

 

Thanks!

 

 

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Ice lake i5-1035G4 GPU throttled on battery

@theslug,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the CPU is throttled to 750MHz when on battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Ice lake i5-1035G4 GPU throttled on battery

I contacted HP support and was assigned a case number several weeks ago. No response. 

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Ice lake i5-1035G4 GPU throttled on battery

@theslug,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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