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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-18-2020 12:08 PM

HP Recommended
Product: HP 24yh Display (3UA73AA)
Operating System: Microsoft Windows 10 (32-bit)

Hello community,

 

I am experiencing a particular issue with one of my 24yh displays I recently acquired. It was manufactured in September 2020 and purchased around the beginning of November. In general it's been operating fine except an issue that occasionally occurs. When reading my emails, I open particular pdf attachments containing shipping labels that come through. This is the main (and only) time when looking at shipping labels then closing the email that image retention occurs of the shipping label. It will stay around for a bit, then disappear. No other time does the image retention occur. The monitor is connected directly to my laptop via HDMI. I have an identical monitor that is connected via USB 3.0 adapter that does not have this image retention issue. Any steps, tips, or suggestions are greatly welcomed.

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