Incorrect warranty information in HP support site

[MarceloYamada]

My question is actually about warranty.

I have been using my Chromebook for the last 10 days but suddenly a vertical line of pixels appeared on the screen. After reading some posts in some foruns on the internet, I believe that it is a hardware issue and thus I intend to take the device to a technical support provider.

When visiting HP's support portal, however, it mentions that its warranty is expired, just like if the notebook was bought about one year ago. However, I can prove that it was bought on BestBuy's website on 05/03/22.

I have already opened a request to review the warranty information twice, but my request was closed without any change and without any explanation.

How can I get to someone who might correct the purchase date so I can make proper use of the warranty coverage?

[Nirvana_95 · Accepted solution]

Hi @MarceloYamada

Welcome to the HP Support Community. We are really sorry that you are facing warranty and screen-related issues with your HP HP Chromebook X360 13ct-Ca0000 (369Q3AAV). We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!