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12-17-2020 04:05 PM
Product: HP Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)
Two keys on my laptop must be pressed very hard to respond. They are the very well used 'delete' and 'down arrow' keys. I'm wondering if there is an easy solution.
The laptop is still under HP warranty but would this be covered if the keyboard must be replaced?
1 REPLY 1
12-18-2020 12:06 PM - edited 12-18-2020 12:07 PM
We are not allowed to provide "official" answers to warranty issues -- but I can tell you what process would be followed.
You would have to contact HP Customer Support to make arrangements for sending the laptop to HP. HP technicians will examine the laptop once they receive it and make a decision regarding whether or not they consider the keyboard to be defective. If they do decide that, they will replace the keyboard. If they do not decide that, they will not replace it.
This is their decision -- we have no influence on that in any way.
And, you are likely to be without the laptop for WEEKS -- as turnaroung has become very lengthy recently.
UK HP contact info: http://support.hp.com/gb-en/contact-hp/
I am a volunteer and I do not work for, nor represent, HP
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