Integrated camera shows only black

[rasht]

Hi

The integrated camera on my HP DESKTOP-D4G8JHO used to work but last week when I was starting a ZOOM connection I realizes that the camera shows only black. The other side could hear me but didn't have my image. After that I tried with Camera software the result was the same. I sacrificed  a lot of time to follow instruction for update camera and every other advice that I took from HP troubleshooting or from Youtube but no result so far. I repeat the issue; The camera software opens but you can only see black on the desktop like the lens is alive but it is blind.

regards

[Treeko]

Hi @rasht 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support
 

[rasht]

Hi

Thanks for your reply.

I did everything but it is not still working. When I click the camera icon one white light becomes on momentarily on the camera but I have still black on my screen.

regards

[Treeko]

Hi 

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support