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HP Recommended
Envy x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

My notebook  crashed with a blue screen after using it for a year,  i had to re-install windows 10 but i have been having issues with getting the graphics drivers updated so i can be able to use HDMI port, i tried installing them through Device Manager, Windows Update and even trying to install manually but ended the same stage every time, the computer crashes with a blue screen. all the drivers are installing successfully except the graphics drivers, i have tried almost all the recommendations on the forums without success for the last 4 days without success. It's frustrating now that i am considering buying a new computer 

1 REPLY 1
HP Recommended

@Tebogo2, Welcome to the HP Support Community!

 

Did you use HP Recovery media or recovery manager to reinstall the OS?

 

For now, let us try these steps:

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Let us run a test on the hardware components of the PC

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform System Test > Extensive test. Share the result on your next post.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.