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Tremo Honor Student
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Intel Real Sense camera stopped working on OS upgrade

Envy 17t
Microsoft Windows 10 (64-bit)

New laptop.  Came with Win 10 Home.  Everything worked. 


Upgraded the OS to Win 10 Pro.  Now Intel Realsense f200 camera no longer works.  Camera still shows up and says working properly in device manager.  All drivers upgraded to latest.  Still no go on the camera.


Ideas?  Suggestions?  Don't want to roll back the OS.




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HP Recommended

Intel Real Sense camera stopped working on OS upgrade

Hello @Tremo,


Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.


I read your post about the issue with the Webcam, and wanted to assist you!  I understand that the Webcam stopped working after upgrading the Operating System.


To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products


How did you go about checking for driver updates?  Did you try checking the HP site itself?  You can try downloading the drivers manually, by going to this site. Once there, input your Product Number and click "Find my product".  On the next page, select your Operating System and click "Update".  You should be able to access and download the drivers.  Also, try reviewing the following document, and let me know how it goes: 

HP PCs - Webcam Troubleshooting (Windows 10, 8)


Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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