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DianaDi
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Message 1 of 4
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Flag Post

Intermittent HDMI Port on New HP ENVY Laptop - continue

HP Recommended
Envy x360 Convertible
Microsoft Windows 10 (64-bit)

I am having the same problem with HDMI as described in the following post:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Intermittent-HDMI-Port-on-New-HP-ENVY...

 

Since that post is closed, and wasn't solved i am continuing here.

 

@Gwenster1

@The_fossette

@Z95pilot

@Riddle_Decipher

 

please watch the following video: https://www.youtube.com/watch?v=raWv_njxbU0&feature=youtu.be

And read that description.

 

Let's see if we can figure out how to solve this, once and for all.

 

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@DianaDi

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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DianaDi
Author
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Message 3 of 4
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Hi Sir, 

it's a HP ENVY x360 Convertible, the product # is W0U47AV.

Do you need the SN too?

 

Best regards

 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
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HP Recommended

@DianaDi

 

Thank you for the information and no, I do not need the serial number.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111598.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87736.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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