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Yeo66
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Internal Screen has green patches

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Omen 15 -dc1023na
Microsoft Windows 10 (64-bit)

All of a sudden my screen has green patches in the middle.  The screen still functions as the cursor will travel over the patches.

Anyone know how I can fix this?

4 REPLIES 4
The_Fossette
HP Support Agent
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Message 2 of 5
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@Yeo66

 

I reviewed your post and I understand that you see green patches on the display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108803.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95356.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99570.exe

 

If you continue facing the issue, then boot to BIOS (Restart the computer and keep tapping the F10 key to boot to BIOS) and check whether you are able to duplicate the issue in the BIOS screen.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Yeo66
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Hi @The_Fossette 

I have updated the bios and video driver as requested and the problem persists.  It is visible in the bios screen too.  I took a picture of it, see below:

IMG_0850.jpg

and a snip of the screen

 

Capture.JPG

 As you can see the spots are visible on the  screen but not on the snip.  I hope that helps

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Yeo66
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this is  a snip of the area of the screen (the image is  wallpaper)this is a snip of the area of the screen (the image is wallpaper)this is a photo taken with my phone .  I did it as the xbox app started just because it has a black backgroundthis is a photo taken with my phone . I did it as the xbox app started just because it has a black background

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
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@Yeo66

 

It looks like a hardware issue and I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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