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01-09-2023 09:07 PM
I have a HP spectre 360, bought< 1 yr ago.
It fell on the floor from a height of about 2 feet, hard wood floor, with a rug. It gently slid from the bed and fell partly on the wood and the rug. Hardly a noise was made. Since then, the color on the screen has been a pinkish hue (when on night mode) and gray/blue (when night mode is off). eg. If am on the internet the tabs will be gray, the backlight will be gray adn even playing youtube videos there is a gray/blue undertone.
The screen saver seems to be in the vibrant color as usual.
If I connect to an external monitor, I get the same results.
I have updated the bios, done a hard reset but the problem persists.
I have discovered no other issues.
01-19-2023 08:05 AM
Welcome to the HP support community.
I understand that you are getting display issues after dropping the notebook, I am glad to assist you.
This might require one on one interaction to fix the issue.
I am sending you a private message with the steps top talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
02-20-2023 09:30 PM
I sent this to HP repair twice and they are trying to convince me that the computer is fine. But it is not.
The screen/display is way too dark even at max brightness. Does anyone have any ideas?
It is a HP spectre x360 16" WIndows 11, LCD screen.
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