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[LeJunk]

I have a pop up saying:
Critical Update Needed to Use HP Display Control

Is this malware or a scam? How do I know?

[Deep_World]

Hi @LeJunk,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• When did the pop‑up first appear (after startup, while using a specific app, etc.)?
• Does it look like a Windows notification, or more like a separate installer window?

Here are a few steps you can try right away:

1. Check HP Support Assistant – Open the HP Support Assistant app (preinstalled on most HP devices) and see if it lists any pending updates. If the update is genuine, it should appear there.
2. Verify in Windows Settings – Go to Settings > Apps > Installed apps and confirm whether “HP Display Control” is listed. If it is, updates should come through HP or Microsoft directly.
3. Run Windows Security Scan – Open Windows Security > Virus & threat protection and run a quick scan to rule out malware.
4. Download from Official Source – If you do need HP Display Control, only install or update it from the official HP website or through Microsoft Store not from a pop‑up link.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World