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Chris354
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Key board zones don't show the same colour

HP Recommended
OMEN by HP - 15-dc0029na
Microsoft Windows 10 (64-bit)

Using either command centre or light studio despite selecting the same colour for all zones one zone will be a different colour i don't know how to fix this and it is very annoying.

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi@Chris354,Welcome to the HP Support Community!

 

I understand you have issues turning on the backlit keyboard on your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes your PC?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned you see lights only on WASD keys on the keyboard.

 

Try the steps recommended below.

 

Opening HP OMEN Control

To open HP OMEN Control, at the Start screen, type HP OMEN Control to open the Search charm. Select HP OMEN Control in the Search results.

Figure : HP OMEN Control search results

HP OMEN Control search results

The HP OMEN Control screen appears. Use this screen to manage your keyboard profiles, assign key values, set up keyboard lighting, and use advanced keyboard features.

Figure : HP OMEN Control screen

 HP OMEN Control screen

 

 

To customize the lighting zones for a user profile, complete the following steps.

  1. Select the Lighting tab.

    Figure : Selecting the Lighting tab

    Selecting the Lighting tab
  2. On the keyboard image, click the lighting zone you want to customize.

    Figure : Selecting a lighting zone from the keyboard image

    Selecting a lighting zone from the keyboard image

    You can also select the lighting zone from the drop-down menu. To do this, click the down arrow () in the Center box and select the zone.

    Figure : Selecting the lighting zone from the drop-down menu

    Selecting the lighting zone from the drop-down menu
  3. To change the zone color, click the color box below Center, select a new color from the color palette, and then click OK.

    Figure : Selecting a new color

    Selecting a new color
  4. Repeat these steps for each lighting zone you want to change for each user profile.

TIP: You can also select one color and apply it to all the lighting zones at once.

 

Refer this article to know more information about using HP omen control panel software on your PC. Link: https://hp.care/2ExJhfy

Also, To check whether your particular model has a backlit keyboard, check the F5 key to see if the backlit keyboard key  is present.

 

To turn the keyboard backlight on or off, press the F5  key.

 

Refer this document to know more information about turning the backlight keyboard on and off on your PC. Link: https://hp.care/2wSSVql

 

If you have issues turning the backlight on try uninstalling and reinstalling keyboard drivers and check if it helps.

 

In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Also, try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

 

Refer this article to know more information about using HP support assistant.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Chris354
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I have upgraded the ram but nothing else i get an error when opening omen control and it is not the wasd keys it is the zone that surrounds them i have tried using omen light studio but even when all zones are set to the same colour this zone is still different.

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Chris354,

 

Request you to follow the below troubleshooting steps

 

Was the light getting changed before?

 

Update the BIOS 

 

update the windows 

 

reinstall the omen command center and download from Microsoft stores,

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Chris354
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Bios and command center are updated and it has never functioned

 

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praveenbv
HP Support Agent
HP Support Agent
2,875 2,874 106 140
Message 6 of 6
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Hi@Chris354,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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