Keyboard Backlight

[Tomcatsupo]

Backlight worked fine for over three years by pushing F5 button. Then one day nothing happened when F5 pushed. Ran keyboard diagnostics and found no errors. Updated laptop bios with no effect. Updated to Windows 2004 with no effect. 

[praveen196]

@Tomcatsupo Welcome to HP Community!

I understand that the keyboard backlight is not working.

Did you make any software or hardware changes your PC?

Let's start off by performing a Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Update the BIOS and chipset driver on your PC and check if it helps.

You can update the drivers on your PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

To troubleshoot keyboard issues you can try the steps recommended below.

When the backlight is enabled using the key on the keyboard and the backlight stays on for only a few seconds, the backlight timeout setting might need to be configured in the BIOS.

   NOTE:

If there is not a setting for the backlight timing in the BIOS, this behavior may not be supported on the notebook. Check product support documentation to verify.

Your BIOS version and screens might vary.

1. Restart the computer and immediately press the F10 repeatedly until the BIOS opens.

2. Navigate to the Advanced tab. Use the arrow keys to navigate in the BIOS.

   Use the down arrow key to highlight Built-in Device Options, and then press Enter.

   

3. Use the down arrow key in the Built-in Device Options to select Backlit keyboard timeout.

4. Press the spacebar to open the keyboard backlight settings. Select the desired setting for timeout of the backlighting.

   

      NOTE:

   Selecting Never makes the backlight stay on constantly unless yout turn it off with the function key on the keyboard. If it remains on, your battery power could drain quickly.

To check whether your particular model has a backlit keyboard, check the F5 key to see if the backlit keyboard key  is present.

To turn the keyboard backlight on or off, press the F5  key.

Refer this document to know more information about turning the backlight keyboard on and off on your PC.

If you have issues turning the backlight on try uninstalling and reinstalling keyboard drivers and check if it helps.

In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Refer this article to know more information about keyboard backlight issues. Link 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

.

[Tomcatsupo]

Thank you…I tried your suggestions including updating bios. Afterward I found F5 was disabled in bios so I enabled. Now the F5 button lights up when pressed but not the rest of the keyboard. Any other suggestions?

[praveen196]

@Tomcatsupo

I understand your concerns.

In that case, I would suggets you conatct our hone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!