07-27-2016 07:56 PM
I have a laptop that is a couple of years old. The dash / underscore key is not working as of the other day. Is there anything special I can do to test the keyboard, other than hitting all keys?
Note: The key does not feel out of the ordinary to the touch.
07-30-2016 10:57 AM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with some keys on the keyboard. I will be glad to help you.
Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Please get back to me with above information, so I can help you better.
07-31-2016 08:13 AM
Thanks for getting back to me.
Please follow the steps for the document for Notebook Keyboard Troubleshooting.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
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