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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2019 07:20 PM

HP Recommended
Product: Hp Stream 11 Pro
Operating System: Microsoft Windows 10 (64-bit)

I have 2 HP Stream 11 Pro's, model L3Z44UT. They both have the same issue, the backlight on the LCD is not working. If I connect them to an external monitor it works fine. When I shine a bright light at the screen I can very faintly see the image.

The screen and cable are good when tried on another laptop.

 

I have two other HP Stream 11 Pro's that also do this, but the external monitor does not work.

I have also tried other known working  LCD cables and other Screens .  It has to be the GPU right?

Would a bad GPU make the backlight not work on a screen?  

The other question is there any kind of lid closing magnet that might cause the backlight or screen to not work.

I do not have the bezel attached currently.   I have reimaged the laptops and that doesn't seem to help, have

installed new drivers also.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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