12-02-2016 06:00 AM
Hello all. Can anyone please help me?
I am having display issues. I have an HP Stream 11-d006TU, used by my wife.
She was in the middle of working on a MS PowerPoint presentation, when the LCD Display went black. When I hook external display via HDMI to our Sony Bravia TV, it works fine.
I immediately rushed to an open Computer repair shop at a nearby mall, asked a couple of repair guys but they had different opinions:
- First guy said it is a video card issue. He tried turning the laptop power button off then back on (which I already did), and just flipped the laptop to check the bottom.
- Second guy detected that the external display is working, and advised to have the LCD replaced (which costs PhP 3,500 - PhP 4,500 or approximately US$70 - US$90). I didn't pursue with his repair yet, as I was hesitant that he may just be trying to make a quick buck from me.
Can somebody please help? Can I still try some things before concluding that it's indeed an LCD replacement? Thanks in advance for any help.
Solved! Go to Solution.
12-02-2016 04:21 PM
Welcome to the HP Forums!
I have read your post and understand that you are unable to see the display on the internal screen. I will definitely help you.
As you were rightly told, the second technician did diagnose the issue correctly and provided you the right resolution (replacing the LCD screen).
I recommend you to reach HP phone support for using the link below.
Hope that answers your question. Let me know for more.
Glad to help you. I work for HP
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