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ASHISHG77
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Message 1 of 8
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Lagging Video, frequent crashing and overheating

HP Recommended
Microsoft Windows 10 (64-bit)

I own an HP spectre 360 and it has been a terrible experience. For a laptop this expensive, i expect it not to be this buggy.

 

Whenever i play a video, on a browser or a file, the video starts to lag behind the audio after sometime. Whenever i refresh the browser or the file i am playing, the issue gets resolved but its starts lagging again sometime. I see that this has been an issue for other HP laptops in the past, i just need to know how to fix it in mine.

 

Also, it crashes so frequently. Even when i am just browsing, no hardcore gaming or programming. It overheats a lot even when its idle. I dont know how to resolve all this. HP support has never responded.

7 REPLIES 7
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 8
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@ASHISHG77

 

I reviewed your post and I understand that the audio lags when you play any videos and the computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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ASHISHG77
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Message 3 of 8
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Hi, The product id is 5ZV29AV

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 4 of 8
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@ASHISHG77

 

I recommend you update the BIOS and graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108737.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102290.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100904.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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ASHISHG77
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Message 5 of 8
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Hi, 

 

I couldnt install the Intel and graphics drivers. Seems like i was able to unzip them but they didnt install

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
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@ASHISHG77

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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ASHISHG77
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Message 7 of 8
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It says my video drivers are already up to date. Do you have any other ideas for the video lagging issue?

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 8 of 8
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@ASHISHG77

 

I recommend you contact support and they will assist you in this regard.

 

Cheers!

The_Fossette
I am an HP Employee

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